Microsoft Dynamics 365

Connected Business Processes and Apps

• Customer services : Includes SLA support, case management, service automation, account management, contract management, service analytics customer, and web portals.
• Sales: Consists of opportunity management, lead management, sales automation, pipeline forecasting, marketing lists, quote management, email marketing
• Project Services: Involves project contracts, project planning, resource management, resource scheduling, customer billing, and many more.
• Marketing : Elicits lead scoring, marketing segments, event management, email marketing, and so on.
• Filed Services: Covers inventory management, service agreements, schedule and despatch, mobile productivity, work orders, and many more.

Connects Data Sources

Setup on a protractile platform with shared data and digital intelligence, Microsoft Cloud Solution offers you a single view of your data and a single platform for business uplifting. This incorporates

• Web-Forms: introduce automatically from new enquiry forms, PDF downloads, and sign-up forms that diagram form data to new or existing contacts.
• ERP/Accounting: contact histories of client order and financial details in Dynamics 365 and send accomplished orders for processing.
• Surveys: match responses of customer satisfaction from Microsoft Forms Pro and another survey tool to access records.
• Web tracking: recognize which organizations stopover your website and monitor these clicks to reveal new prospects and develop online ROI.
• Microsoft Teams: secure a Team channel within Dynamics that involves integrated file sharing, improve collaboration to pin Dynamics records and views to Team channels.
• Document Libraries: bridging Dynamics 365 with the document management capabilities of OneDrive and SharePoint.

Improve Business Processes & Enable 24/7 Self-service

• Upgrade intelligent business processes utilizing Microsoft Solutions to support target and attain customers. You can implement processes that ease natural customized experiences to scale up satisfaction and grasp the loyalty of customers.
• Utilize guided strategies for undertaking any repetitive workstream with the inclusion of opportunity management, lead qualification, complaint handling, support requests, and application processing.
• Enable modernization of processes by endorsing on-demand self-service web portals, which link natively with Dynamics 365. You can permit your clients and other contacts to log service problems and check the status on their present cases- or progress other processes like applications.
• Turn aside issues regarding potential service by developing a vast knowledge so customers can get answers to frequent obstacles and questions anytime. You can promote the convenience of your web portal to handgrip other service requests, capture viewpoints, and heighten engagement.

scalable database architecture with tailored business apps

• Extend, establish, and tailor apps across the Microsoft Business Application Platform.
• Spontaneous tools for configuring record forms, reports, security, workflow, and views.
• Common Data Service blends Dynamics 365 and Office apps for improvising productivity, upgrading communication, and enriching relationships
• Endure an app for each activity that promotes powerful workflow automation and setup intelligence.
• Power Apps utilizes visual drag and drop tools to promptly secure new web and mobile connected apps.
• You can lug data from several sources to illustrate the capabilities of Microsoft Dynamics CRM, other business applications and services.